What to do if you're under a public, verbal attack

November 2013
Smart Business Akron/Canton;Nov2013, Vol. 23 Issue 6, p54
The article offers information on how business establishments should address verbal confrontations. It states that the best way to manage hostile parties is to be prepared prior to facing them by contemplating and rehearsing how they would respond to adverse reactions or questions. Writing down possible questions and crafting responses is a good practice which tends to sharpen thought and causes to explore issues from another view.


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