Pharmacy satisfaction gap widens

November 2013
Employee Benefit News;Nov2013, Vol. 27 Issue 14, p16
The article focuses on the findings of the J.D. Power 2013 U.S. Pharmacy Study on consumer satisfaction with traditional walk-in retail pharmacies and mail-order pharmacies. According to the study, walk-in retail pharmacies ranked higher than mail-order pharmacies on consumers satisfaction index. The study surveyed more than 13,500 pharmacy customers who filled a prescription during the three months before the survey.


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