TITLE

Responding to Negative Posts on Social Media

AUTHOR(S)
HOLLIS, LYNDSAY
PUB. DATE
November 2013
SOURCE
Business Journal (Central New York);11/1/2013, Vol. 27 Issue 44, p15
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article offers the author's insights on how to respond negative comments in social media by resolving the original concern of the individual or treat conversation on social media more like talking to customers in person.
ACCESSION #
91957442

 

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