Inside Job

Seibert, Jerry H.; Schieman, William A.
November 2013
Quality Progress;Nov2013, Vol. 46 Issue 11, p32
Academic Journal
The article discusses various aspects of the links between internal service quality and the performance of a business enterprise. The authors say quality professionals can raise their companies' productivity, improve service and quality and reduce costs by delivering value within the organization. It discusses the results of a survey which showed that when an organization optimizes its value proposition, it helps others improve their value delivery.


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