TITLE

Engaging the Chronic Care Patient

AUTHOR(S)
CANTLUPE, JOE
PUB. DATE
November 2013
SOURCE
HealthLeaders Magazine;Nov2013, Vol. 16 Issue 9, p53
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses the engagement efforts of leaders of hospitals, clinics and medical groups to achieve improved clinical outcomes and patient satisfaction scores. Particular focus is given to the works of Bon Secours Health System medical director Dr. Emily Lieb and Carolina Advanced Health medical director Dr. Thomas Warcup. It also discusses the link of improved patient engagement and loyalty with enhanced hospital processes of care.
ACCESSION #
91689707

 

Related Articles

  • Building Loyalty: How to Address the Biggest Healthcare Challenge.  // HealthLeaders Magazine;Nov2013, Vol. 16 Issue 9, p48 

    The article discusses the importance of loyalty in the healthcare industry. Particular focus is given to the leadership of Gwinnett Medical Center in Atlanta, Georgia, and how Gwinnett Medical Center keep their incredibly loyal following. It also discusses the importance of patient satisfaction...

  • Smaller CM caseloads pay off for hospital.  // Hospital Case Management;Mar2007, Vol. 15 Issue 3, p36 

    The article discusses the advantages of a smaller caseload for a hospital. After a successful pilot project decreasing the patient-case manager ratio, Our Lady of the Lake Medical Center in Baton Rouge, Louisiana has hired additional staff and reduced the caseload of case managers giving them...

  • Improving patient evaluation of hospital care and increasing their intention to recommend: Are they the same or different constructs? Otani, Koichiro; Herrmann, Patrick A.; Kurz, Richard S. // Health Services Management Research;May2010, Vol. 23 Issue 2, p60 

    Many patient satisfaction studies consider patient satisfaction and intention to recommend as the same constructs. However, we propose to investigate the two constructs separately. This study has utilized patient satisfaction data with 32 hospitals in different locations to investigate how...

  • A simple approach to fairer hospital benchmarking using patient experience data. Holzer, Barbara M.; Minder, Christoph E. // International Journal for Quality in Health Care;Oct2011, Vol. 23 Issue 5, p524 

    Objective To determine the factors contributing most to variability in patient experience in order to present approaches for fairer benchmarking of hospitals and for quality improvement. Design Secondary analysis of data from a widely used survey on patient experience. Setting Inpatients from...

  • Consumer Satisfaction about Hospital Services: A Study from the Outpatient Department of a Private Medical College Hospital at Mangalore. Prasanna, K. S.; Bashith, M. A.; Sucharitha, S. // Indian Journal of Community Medicine;Apr2009, Vol. 34 Issue 2, p156 

    Background: Consumer satisfaction is an important parameter for assessing the quality of patient care services. There is a need to assess the health care systems regarding the consumer satisfaction as often as possible. Objectives: To assess the consumer satisfaction regarding the services...

  • Improving the Patient Experience. CLARK, CHERYL // HealthLeaders Magazine;Sep2011, Vol. 14 Issue 9, p62 

    The article discusses how hospitals improved their patient experience scores as related by their quality leaders. Lehigh Valley Health Network in Pennsylvania implemented several measures to reduce the noise level around patient rooms and conducted training sessions on patient interaction for...

  • Correcting critical misperceptions about patient engagement. EDELSTEIN, PETER // Health Management Technology;Jan2016, Vol. 37 Issue 1, p10 

    The article discusses issues concerning misperceptions and confusion about patient engagement in the U.S. Topics covered include the use of survey tool called Patient Activation measure to determine patient engagement, segregation or classification based on levels of engagement and the benefits...

  • Keeping patients out of hospital. Naftalin, N J; Habiba, M A // BMJ: British Medical Journal (International Edition);01/29/2000, Vol. 320 Issue 7230, p262 

    Focuses on hospital care in Great Britain. Significance of hospital care; Information on some medical procedures; Importance of assessing patient satisfaction; Details on the issue of transferability in hospital care.

  • Unsatisfactory stay sparks Planetree care model.  // Patient Education Management;Sep2007, Vol. 14 Issue 9, p104 

    The article focuses on the Planetree organization, a leader in pioneering patient-centered hospital care in the U.S. created by Angelica Thieriot after she experienced the lack of personalized care during her treatment for a serious illness.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics