Centre stage

Merrick, Neil
November 1998
People Management;11/12/1998, Vol. 4 Issue 22, p48
Features Lloyds TSB, finalist in the 1998 Institute of Personnel and Development People Management Award. Purpose of setting up a centralized call center in the company; Standards followed by the employees of the call center; Factors that contributed to the success of the Lloyds and TSB merger.


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