The Effectiveness of Accreditation Assessment for Quality Improvement in Healthcare: Malaysian Private Hospital experience

A. R. Abdul Aziz; N. A. Azizan
March 2013
International Journal of Social Sciences & Education;2013, Vol. 3 Issue 4, p990
Academic Journal
This paper investigates how effective the usage of accreditation, license and external assessment used to improve quality private hospital services to customers. Our case study is based on KPJ Seremban Specialist Hospital, belong to KPJ Healthcare Berhad, the biggest private healthcare providers in Malaysia. A retrospective study was conducted from January to December 2008 before the accreditation of the hospital compared to January to December 2009 after the accreditation activities. We can conclude that the Patient Safety Indicators (PSIs) For KPJ Seremban, the rate of 2009 was lower compared to 2008. Rate of White Appendix was higher than the standard (5-20%) for year 2008 but it had dropped significantly for year 2009 after the implementation of Accreditation with recorded rate of only 12% which is within the standard rate.


Related Articles

  • Health Service Quality as Perceived by Patients of Referral Hospitals in Uganda. Mbiito Byarugaba, Jotham // Journal of Contemporary Management;2013, Vol. 3 Issue 1, p99 

    Despite theoretical assertion that for a service to be considered quality, the recipient's experiences must match or even exceed expectation. This paper examines health service experiences of patients to Ugandan referral hospitals. To investigate quality of health services experienced by...

  • How Asking Patients a Simple Question Enhances Care at the Bedside: Medical Students as Agents of Quality Improvement. Ward, Hope Olivia; Kibble, Sarah; Mehta, Gney; Franklin, Marc; Kovoor, Joshua; Jones, Aled; Panesar, Sukhmeet; Carson-Stevens, Andrew // Permanente Journal;Fall2013, Vol. 17 Issue 4, p27 

    Medical students have traditionally played a passive role in the delivery of health care. The Institute for Healthcare Improvement Open School members and leaders initiated the Ask One Question project in December 2011. Through a commitment to the project, students are learning to assume a...

  • Erratum.  // Anaesthesia & Intensive Care;Sep2010, Vol. 38 Issue 5, p970 

    A correction to the article "A Retrospective Study to Determine Whether Accessing Frequency Affects the Incidence of Microbial Colonisation in Peripheral Arterial Catheters" is presented.

  • Creating value in depression management. Williams, Mark D.; Jaeckels, Nancy; Rummans, Teresa A.; Somers, Kristin; Nesse, Robert E.; Gorman, R. Scott // Quality in Primary Care;2010, Vol. 18 Issue 5, p327 

    Background In the current healthcare system in the USA, common mental health conditions are frequently undertreated. As a result, unacceptable disability, morbidity and mortality rates occur. Various stakeholders define, provide, monitor and may reward providers of mental health care, but based...

  • Reducing variation in general practitioner referral rates through clinical engagement and peer review of referrals: a service improvement project. Evans, Elizabeth; Aiking, Harry; Edwards, Adrian // Quality in Primary Care;2011, Vol. 19 Issue 4, p263 

    Background General practitioner (GP) referral rates to hospital services vary widely, without clearly identified explanatory factors, introducing important quality and patient safety issues. Referrals are rising everywhere year on year; some of these may be more appropriately redirected to lower...

  • Award.  // Learning Disability Practice;Jun2014, Vol. 17 Issue 5, p14 

    The article offers information about the senior post-doctoral fellowships to be awarded by the Health Foundation for applicants who want to pursue academic leadership while engaging in part-time clinical practice.

  • No support for penny wise pound foolish hypothesis.  // PharmacoEconomics & Outcomes News;4/17/2010, Issue 601, p8 

    The article discusses research on the relationship between the cost of hospital care and quality of care, by L. M. Chen and colleagues, published in the February 2010 issue of "Archives of Internal Medicine."

  • Calidad de la atención de enfermería a pacientes ingresadas en un Servicio de Cirugía Ginecológica. Morando Flores, Dania; Pérez Reina, Mayelín; Pantoja Fonseca, Yukta; Corcho Fusté, Ofelia; Hernández Salazar, Rolando // MEDISAN;2013, Vol. 17 Issue 4, p634 

    A study on health systems and services was conducted to evaluate the quality of nursing care for patients admitted to the Gynecology Surgery Service of "Tamara Bunke Bider" Teaching Obstetrics and Gynecology Hospital of Santiago de Cuba during the second trimester of 2010, in order to evaluate...

  • National groups take a closer look at infections.  // Same-Day Surgery;Mar2009, Vol. 33 Issue 3, p23 

    The article reports on the nationwide study to determine the role of ambulatory facilities in the spread of health care acquired infections which was conducted by the Government Accountability Office (GAO) in the U.S.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics