Penny, Janelle
September 2013
Buildings;Sep2013, Vol. 107 Issue 9, p36
Trade Publication
The article discusses the importance of developing a comprehensive plan for the protection of long-term strength of the facility management (FM) department. The author suggests approaching the problem through the identification of missing skills, creation of long- and short-term plans to address the deficiency, provision of incentives for team members to meet improvement goals, and finding resources to maintain high performance. Work audits and formal assessments help determine deficiencies.


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