Branch transformation: To self-service and beyond

August 2013
ABA Banking Journal;Aug2013, Vol. 105 Issue 8, p27
The article focuses upon transformation of design and functionality of bank branches into electronically operated self service banking facilities. It discusses the cost effectiveness of these facilities and touch screens that can be customized for different non-deposit functions. Innovations in automatic teller machines (ATM) is also discussed which prevents against skimming and allows for cardless transactions.


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