Analysis: Many Sites Lack Updated Info

Birch, Ray
August 2013
Credit Union Journal;8/5/2013, Vol. 17 Issue 30, p32
Trade Publication
The article reports a review from research firm Moebs $ervices Inc. on 1,676 websites from financial institutions (FIs) indicating a fall back in pricing and other information updates. It mentions the inconsistency of the sites with other channels which may call for addition rules. Furthermore, the firm's chief executive officer (CEO) and economist Michael Moebs notes concerns on the 83.7% consistency of responses from the sites provided through their call centers.


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