TITLE

Patient Experience and Cultural Transformation

AUTHOR(S)
ZEIS, MICHAEL
PUB. DATE
July 2013
SOURCE
HealthLeaders Magazine;Jul/Aug2013, Vol. 16 Issue 6, p29
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses the results of the Patient Experience Survey commissioned by the HealthLeaders Media Council emphasizing the importance of training, education, and increased spending on professional trainers and training materials. The top executive, chief nursing officer, and the multidisciplinary team are considered to have jurisdiction over the initiative. Changing the organizational structure is the primary reason behind the difficulty of practicing the strategy.
ACCESSION #
89462797

 

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