Patient Experience and Cultural Transformation

July 2013
HealthLeaders Magazine;Jul/Aug2013, Vol. 16 Issue 6, p29
The article discusses the results of the Patient Experience Survey commissioned by the HealthLeaders Media Council emphasizing the importance of training, education, and increased spending on professional trainers and training materials. The top executive, chief nursing officer, and the multidisciplinary team are considered to have jurisdiction over the initiative. Changing the organizational structure is the primary reason behind the difficulty of practicing the strategy.


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