TITLE

A study on measuring the quality of university website

AUTHOR(S)
Andalib, Zahra; Danaee, Habibollah
PUB. DATE
August 2013
SOURCE
Management Science Letters;2013, Vol. 3 Issue 7, p1955
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
During the past few years, many organizations try to provide some of their services through their websites. This would help them provide fast and reliable services to various people around the world. In this paper, we present an empirical survey to measure the relative performance of a university website in Iran using Parasuraman's technological readiness index. The proposed study uses a standard questionnaire and distributes it among 387 active website users and the results are analyzed using structural equation modeling. The proposed study of this paper considers the effects of four factors including efficiency, accessibility, achievement and security on customer loyalty via two variables of trust and satisfaction. The results demonstrate that three components of trust, efficiency and achievement play essential role on customer loyalty.
ACCESSION #
89423397

 

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