The Importance of Adding a Visual Component to a Mobile Sales & Service Strategy

June 2013
CRM Magazine;Jun2013, Vol. 17 Issue 6, p14
Trade Publication
The article discusses various benefits of adding a visual component through co-browsing technology to a mobile sales and service strategy. It states that the agents keep the ability to assists customer to navigate whether on a tablet computer or mobile browser. It mentions that co-browsing is the standard of customer engagement which triggers opportunities for cross-selling and up-selling. It adds that co-browsing ensures loyal customer relationships.


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