TITLE

THE ANALYSIS OF THE SERVICE QUALITY IN HOTEL INDUSTRY

AUTHOR(S)
QIRICI, ELEINA; THEODHORI, ORIOLA; SHKIRA, ESMERALDA
PUB. DATE
April 2013
SOURCE
International Journal of Research in Commerce, Economics & Manag;Apr2013, Vol. 3 Issue 4, p6
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
No abstract available.
ACCESSION #
88011690

 

Related Articles

  • MEASURING HOTEL SERVICE QUALITY PERCEPTIONS: THE DISPARITY BETWEEN COMMENT CARDS AND LODGSERV. Keith, Nancy K.; Simmers, Christina S. // Academy of Marketing Studies Journal;2013, Vol. 17 Issue 2, p119 

    Service quality is an important measure for the success of a hotel. The higher the perception of service quality, the more likely guests will return to the hotel, spread favorable word-of-mouth and increase brand loyalty. Many hotel managers find comment cards to be an important aspect of...

  • MEASURING SERVICE QUALITY IN THE CROATIAN HOTEL INDUSTRY: A MULTIVARIATE STATISTICAL ANALYSIS. Marković, Suzana // Our Economy (Nase Gospodarstvo);2004, Vol. 50 Issue 1/2, p27 

    This study examines the SERYQUAL instrument as a possible measure to assist managers and researchers in evaluating service quality. SERYQUAL can serve as a useful indicator for hotel managers attempting to identify areas of needed service improvement and for researchers seeking a successful...

  • RELATIONSHIP BETWEEN SERVICE QUALITY, PERCEIVED VALUE, SATISFACTION AND REVISIT INTENTION IN HOTEL INDUSTRY. Raza, Muhammad Ahmad; Siddiquei, Ahmad Nabeel; Awan, Hayat M.; Bukhari, Khurram // Interdisciplinary Journal of Contemporary Research in Business;Dec2012, Vol. 4 Issue 8, p788 

    The work is considered to find the relationship between service quality, perceived value and customer satisfaction and repurchase intentions in luxury hotel management in Pakistan. The purpose of this studyis to find dimensions of service quality and perceived value in hotel industry...

  • Keeping pace with what hotel guests expect. Weiss, Ed // San Diego Business Journal;03/30/98, Vol. 19 Issue 13, p19 

    Opinion. Explores the status of hotel industry in San Diego, California. Price of hotel services; Expectation of the customers for quality services; Statistics on different surveys about hotel services quality; Suggestion on how hoteliers can cope up with the expectation of the customers and...

  • Correlation Analysis of Service Quality Gaps in a Four-Star Hotel in Iran. Shahin, Arash; Dabestani, Reza // International Business Research;Jul2010, Vol. 3 Issue 3, p40 

    During the past decades, service sector has been known as an important player in the world economy. Considering the significant role of services in the hospitality industry, this research assesses the service quality gaps based on expectations and perceptions of customers in a four-star hotel in...

  • Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry. Boon-Liat Cheng; Md. Zabid Abdul Rashid // Gadjah Mada International Journal of Business;May-Aug2013, Vol. 15 Issue 2, p99 

    Service quality is vital to the success of any service organization. The rapid growth of the Malaysian hotel industry in the 2000's forced hotel operators to seriously recognize the importance of service improvement in order to gain competitive advantage. This study aims to examine the impact of...

  • Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry. Boon-itt, Sakun; Rompho, Nopadol // International Journal of Business Administration;Sep2012, Vol. 3 Issue 5, p52 

    The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between...

  • Importance-Performance Analysis to determine Service Quality of a Restaurant Service - An Empirical Study. Nalini, M. Hema; Samuel, S. // Advances in Management;Feb2011, Vol. 4 Issue 2, p52 

    The service quality plays an important role in the success of any business. For the better positioning and improvement of any service organization, it is necessary to evaluate the performance of the service provided by them. To ensure the competitive advantage of the hotel industry, it is...

  • Needs and then some. Lundstrom, Rick // PAX International;Apr2010, Vol. 14 Issue 2, p3 

    The article provides updates in the cruise line industry including the quality of service on Oasis of the Seas and the events of the Marine Hotel Association.

  • Hotel values up significantly. Rushmore, Stephen // Lodging Hospitality;Jun95, Vol. 51 Issue 5, p16 

    Reports on the impact of the economic recovery of the American hospitality industry on hotel values. Average increase in the value of hotels in 1994; Factors contributing to the value enhancement of hotels; Non-uniformity of increase in hotel values; Analysis of valuation trends in 23 markets;...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics