Making Patients Happy, Even the Poorest and Sickest

June 2013
HealthLeaders Magazine;Jun2013, Vol. 16 Issue 5, p58
The article explores the growing patient satisfaction for safety-net hospital services in the U.S. It argues on the surveys from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCSAHPS) which the safety-net advocacy group suggests the need for adjustment for criteria including ethnicity, health literacy, and income. It also relates the success stories of Ronald Reagan University of California, Los Angeles (ULCA) Medical Center and Thomas Jefferson University Hospital.


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