TITLE

Making Patients Happy, Even the Poorest and Sickest

AUTHOR(S)
CLARK, CHERYL
PUB. DATE
June 2013
SOURCE
HealthLeaders Magazine;Jun2013, Vol. 16 Issue 5, p58
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article explores the growing patient satisfaction for safety-net hospital services in the U.S. It argues on the surveys from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCSAHPS) which the safety-net advocacy group suggests the need for adjustment for criteria including ethnicity, health literacy, and income. It also relates the success stories of Ronald Reagan University of California, Los Angeles (ULCA) Medical Center and Thomas Jefferson University Hospital.
ACCESSION #
88008555

 

Related Articles

  • Integrate Mid-Level Providers to Help With the Tough Cases.  // Medicare Compliance & Reimbursement;Nov2012, Vol. 38 Issue 21, pp83 

    The article offers suggestions to the U.S. medical practitioner for improving revenue by integrating non-physician practitioners (NPPs) such as physician assistants (PAs) and nurse practitioners (NPs), into their practice. It further suggests figuring out practice's objectives in adding...

  • A Customer-Friendly Revenue Cycle Improves Patient Satisfaction, Loyalty. Gustafson, Bobette M. // hfm (Healthcare Financial Management);Jan2002, Vol. 56 Issue 1, p76 

    Focuses on issues prior to the implementation of a revenue-cycle management strategy by patient financial services leaders in the healthcare market in the U.S. as of January 2002. Problems with the traditional method for assessing patient satisfaction; Information provided in the book 'Service...

  • Satisfaction guaranteed. Mycek, Shari // Trustee;Nov/Dec96, Vol. 49 Issue 10, p14 

    Looks at issues involved in the promotion of patient satisfaction in hospitals. Cross-training of staff to deliver care more efficiently to better meet patient needs and curtail operating expenses; Experience of Griffin Hospital in Derby, Connecticut; Efficiency of centralizing ancillary...

  • We must be accountable.  // AHA News;12/13/99, Vol. 35 Issue 48, p10 

    Editorial. Calls for the United States health care industry to have unity to build public trust that will last. Report of the Institute of Medicine on patient safety; Other issues that need to be addressed.

  • Pleasing patients: It's the little things that count. Veer Jr., Joseph B. Vande // Medical Economics;6/24/96, Vol. 73 Issue 12, p177 

    Suggests ways of increasing patient satisfaction related to medical services in the United States. Importance of knowing the satisfaction of patients; Encouragement for patients to ask questions about their medical condition and treatment; Doctor-patient rapport; Personalized care and service;...

  • Report cards let the public shop around for physician groups. Asplund, Jon // AHA News;09/22/97, Vol. 33 Issue 37, p6 

    Discusses the results of a survey conducted by the Pacific Business Group on Health and the Medical Quality Commission concerning the satisfaction levels of clients of physician groups in the United States. Significance of survey results for people trying to select medical groups; Percentage of...

  • Satisfaction with Health Care of Dually Eligible Older Beneficiaries.  // Health Care Financing Review;Summer2001, Vol. 22 Issue 4, p175 

    Focuses on a study which determined patient satisfaction of dually eligible older beneficiaries receiving different care settings in the United States. Background to the study; Methods; Results; Interpretation of findings.

  • Race, Ethnicity, and Careers in Healthcare Management. Dreachslin, Janice L. // Journal of Healthcare Management;Nov/Dec2001, Vol. 46 Issue 6, p397 

    Examines the involvement of research and practice in healthcare management in the United States. Exploration of race, ethnicity and healthcare management careers; Participation of managers in industry leadership; Discussions organizational changes and developments.

  • Scans.  // AHA News;02/21/2000, Vol. 36 Issue 7, p3 

    Presents news briefs on health care in the United States as of February 21, 2000. Status of health care in Massachusetts; Update on the qualification of family income to health programs; Benefits of the presence of the family in the medical operations of the patient.

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics