TITLE

HOW TO IMPROVE THE QUALITY OF SERVICES IN HOSPITALS

AUTHOR(S)
MANEPATIL, UDAYSING R.
PUB. DATE
June 2013
SOURCE
Indian Streams Research Journal;Jun2013, Vol. 3 Issue 5, p1
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Quality in health care institutions is different from other organisations because the service, i.e. the patient care, is a multifaceted and multidimensional service and is delivered personally to the customer (the patient) by the doctors, nurses and other staff. Further, because of its role in improving the efficiency of care as well as lowering the cost of treatment in the long run, it is the single most important factor affecting the satisfaction of patients.
ACCESSION #
87978670

 

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