Relationship between on the Job Training and Employee's Performance in Courier Companies in Dar es Salaam, Tanzania

Jagero, Nelson; Komba, Hilary Vincent; Mlingi, Michael Ndaskoi
November 2012
International Journal of Humanities & Social Science;Nov2012, Vol. 2 Issue 22, p114
Academic Journal
This research was conducted with an intention of finding out the relationship between on_the_job training and employee performance in DHL and FedEx courier companies that operate in Dar es Salaam Tanzania. The objectives which were of the research were to examine the existing on_the_job training programs in the courier companies in Dar es Salaam and to assess employee's performance in courier companies in Dar es Salaam. Correlation survey methodology was used and questionnaires were used as research instrument. The sample population of 150 employees was taken and the respondents were randomly chosen and samples from each courier organization were proportionately taken. 50% of the total number of employees in each company was taken. Field findings showed that different programs of on_the_job training are conducted in DHL and FedEx. Those training programs are mainly conducted according to the general need of the company or due to the normal changes that do take place in the company. The level of performance is measured against well set standards and generally the Key Performance Indicators are used. At the same time it was found out that performance to a big extent depends on the training employees received. It may be, with certainty, stated that there is a big relationship between on_the_job training and employee performance in DHL and FedEx. On_the_job training programs really positively influence on employee performance. It is recommended that governments should invest more in practical education through Vocational Educational Training Authority schools (VETA). Students who complete their studies in those schools will not need to spend much resource on further training the moment they join the companies. Employers should also try the best way possible to train their employees so that they perform.


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