Good communication brings better health care

Novitzky, Jan; Uden, Tony
March 2011
Workplace Learning & Skills Bulletin;Spring2011, Issue 11, p9
The article discusses the necessity of good communication skills in the health care industry. It mentions that according to a national data, number of staff in the health service do not have English as their first language. The basic grade support work need language skills to interact with patients effectively. ESOL(Educational Services Overseas Limited) focuses on developing language skills and also provides wider training regarding patient care, safety and risk implications.


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