TITLE

ENVIRONMENTAL GEOLOGY PROJECTS SUCCESS IMPROVEMENT

AUTHOR(S)
LAJCZYKOVÁ, Markéta; ZGODAVOVÁ, Kristína
PUB. DATE
May 2013
SOURCE
Theoretical & Empirical Researches in Urban Management;May2013, Vol. 8 Issue 2, p22
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The purpose of the paper is to present the possibility of improving the processes and work results of project organisations providing services in the field of environmental geology using the original model EGEOS-PSI, which uses indicators of quality and economic efficiency for situation awareness before planning, during, and after the implementation of projects. The starting point of the research are real findings in "case" organisation. Research methodology is based on an analysis of existing projects in the organisation that provides services in the field of environmental geology with the aid of case studies. From which, a universal model was prepared to further research this issue. The originality of the research is both to develop Barkley's & Saylor's method, "Customer Driven Project Management" (CDPM) of selected tools and methods used in quality engineering and quality management (e.g. CEDAC, etc.) and to define the specific characteristics of services using the Kano model. Certain research limitations where both the ability to anticipate risks, and the possibility of suitable involvement of a customer, within the project team.
ACCESSION #
87590861

 

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