Management of Information Systems Outsourcing: Evaluation of Lessons Learned From a Boundary Spanning Perspective

Johansson, Björn; Bergkvist, Linda
January 2012
Electronic Journal of Information Systems Evaluation;Jan2012, Vol. 15 Issue 1, p63
Academic Journal
Even if outsourcing is a well-researched phenomenon, it can be stated that evaluation studies on IS outsourcing relationships are scarce. From a description of two IS outsourcing relationship cases, a set of lessons learned are presented. A boundary spanning perspective is then used when evaluating these lessons learned in the client-supplier outsourcing relationships and thereby adding a "new" theoretical perspective on outsourcing relationships. The evaluation is concluded in a set of propositions that present the boundary spanning perspective of the lessons learned. The aim of these propositions is to act as both a guiding tool for how to further develop boundary spanning roles in outsourcing relationships and to act as a base for future research on outsourcing relationships.


Related Articles

  • Systemic Determinants of the Information Systems Outsourcing Decision: A Comparative Study of German and United States Firms. Dibbern, Jens; Chin, Wynne W.; Heinzl, Armin // Journal of the Association for Information Systems;Jun2012, Vol. 13 Issue 6, p466 

    The practice of information systems (IS) outsourcing is widely established among organizations. Nonetheless, evidence suggests that organizations differ considerably in the extent to which they deploy IS outsourcing. This variation has motivated research into the determinants of the IS...

  • IT outsourcing service provider dynamic evaluation model and algorithms based on Rough Set. Li Shi // International Journal of Computer Science Issues (IJCSI);Jan2013, Vol. 10 Issue 1, p236 

    The traditional supplier evaluation methods mostly belong to the static evaluation, and the actual information service provider selection is a dynamic process, need to use dynamic evaluation method to measure. In order to select the IT outsourcing service provider, the tool which uses complex...

  • Outsourcing Information Security: Contracting Issues and Security Implications. Cezar, Asunur; Cavusoglu, Huseyin; Raghunathan, Srinivasan // Management Science;Mar2014, Vol. 60 Issue 3, p638 

    A unique challenge in information security outsourcing is that neither the outsourcing firm nor the managed security service provider (MSSP) perfectly observes the outcome, the occurrence of a security breach, of prevention effort. Detection of security breaches often requires specialized...

  • Poor CIO Relationships Limit UK Outsourcing.  // Database & Network Journal;Aug2005, Vol. 35 Issue 4, p15 

    This article reports that a nationwide survey in Great Britain has identified that chief information officers (CIO) are in need of relationship counseling, to help them get the most from outsourcing. Seventy-four percent of the CIO identified difficulty in managing relationships with partners as...

  • A front-line hope for a back-end tool. Robinson, Teri // Software Magazine;Jul96, Vol. 15 Issue 7, pS6 

    Describes how many companies have set high revenue generation and competitive expectations on their data warehousing efforts. Classification of information in order for users to be able to analyze and manipulate it to support critical management decisions; Support of ad hoc queries from users;...

  • Exposing hidden agendas. Alexander, John J. // Software Magazine;Jul96, Vol. 15 Issue 7, pS13 

    Focuses on managing the up-front part of the data warehousing process. Improvement in marketing, customer service and sales decisions; Hidden agendas in hindering the use of data warehouses; Setting of aggressive schedules; Education and discussion about data as a corporate resource; Data...

  • Will the Office Intranet Replace Your Filing Cabinet? Hemphill, Barbara // National Public Accountant;Jun2001, Vol. 46 Issue 4, p26 

    Discusses the importance of assessing information when deciding to adopt electronic-based information storage and retrieval system or maintain a paper-based system. Factors to consider in deciding to keep information; Approaches to saving information electronically; Steps in avoiding...

  • What on earth is a data warehouse? Newing, Rod // Management Accounting: Magazine for Chartered Management Account;Feb97, Vol. 75 Issue 2, p62 

    Analyzes the recent research findings concerning the use of data warehousing. Survey of managers in Times Top 1,000 companies conducted by Benchmark Research; Lack of knowledge of data warehousing; Major information technology pressures facing the organization; Failure of users to make use of...

  • 5 Trends Reshaping Records and Information Management.  // Information Management Journal;Jan/Feb2014, Vol. 48 Issue 1, p6 

    The article focuses on five trends that reshape records and information management including cloud and social platforms, digital preservation and auto-categorization.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics