TITLE

Three Stories of Self-Service Success

AUTHOR(S)
Gale, Sarah Fister
PUB. DATE
January 2003
SOURCE
Workforce (10928332);Jan2003, Vol. 82 Issue 1, p60
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Reports on the experience of several companies regarding the effects of self-service on the administrative tasks of human resource departments in the U.S. as of January 2003. WellPoint Health Networks Inc.; Tally Defense Systems; McData Corp. INSETS: Open Enrollment Is a Non-Issue, Thanks to Self-Service;Self-Service Causes Call Volume to Drop 75 Percxent;Self-Service Eliminates 80 Percent of Paperwork.
ACCESSION #
8733313

 

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