The X-factor

Robinson, Joe
May 2013
Entrepreneur;May2013, Vol. 41 Issue 5, p64
The article focuses on the importance of communication in improving employee productivity. It states that engaged employees have a greater commitment and dedication to their tasks and mentions a study found the most-engaged employees have an operating margin of 27 percent, compared to 10 percent for the least-engaged employees. Consultant Diane Fassel, author of "The Addictive Organization" and "Working Ourselves to Death," talked about how personal touches can help build employee engagement.


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