TITLE

Lead with Empathy

AUTHOR(S)
Kazanjian, Kirk
PUB. DATE
April 2013
SOURCE
Sales & Service Excellence Essentials;Apr2013, Vol. 13 Issue 4, p8
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article offers guidelines on how leaders engage employees and customers with empathy. It is inferred that delegation of responsibilities is an essential component of being an empathetic leader. According to the author, business planning reduces stress and boosts employee and customer satisfaction.
ACCESSION #
86937233

 

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