ISO 9001:2000--Ensuring Operational Excellence

Yos, Narith
December 2002
Circuits Assembly;Dec2002, Vol. 13 Issue 12, p31
Trade Publication
Discusses the role of ISO 9001:2000 standard in the development of quality systems and customer satisfaction of electronic manufacturing services. Importance of ISO standard; Focus of the standard; Impact of standard on customer satisfaction.


Related Articles

  • Effective Lean Six Sigma Deployment in a Global EMS Environment. Ladhar, Harjinder // Circuits Assembly;Mar2007, Vol. 18 Issue 3, p40 

    The article looks at the implementation of the Lean Six Sigma quality program in a global electronic manufacturing services (EMS) environment. The primary objectives of a Six Sigma deployment in EMS need to optimized and include supplier quality, business performances, and employee and customer...

  • Investigation on the Six Sigma Critical Success Factors. Zailani, Suhaiza; Sasthriyar, Sivabalan // European Journal of Scientific Research;8/1/2011, Vol. 57 Issue 1, p124 

    Six Sigma has grown quickly throughout the world, in terms of companies' performance, quality, cost reduction and customer satisfaction. This research examined the critical success factors of Six Sigma towards Six Sigma success to the organizations. Out of the many companies in the Sirim QAS...

  • QUALITY IMPROVEMENT - COMPANIES' FRIEND OR FOE ? Sitnikov, Catalina Soriana // Metalurgia International;Special Issue, Vol. 16, p113 

    With customers yearning for continuous increase in quality and a corresponding decrease in price and delivery time, prevailing business strategies would always be unreliable to meet consumers' satisfaction. This obliges management of any firm who seeks to meet customers' needs to keep a watchful...

  • Smaller firms urged to embrace Six Sigma. Leaf, Brian // Crain's Chicago Business;9/8/2003, Vol. 26 Issue 36, pSB10 

    At Tella Tool & Manufacturing Co., Six Sigma has been a way of business life for more than a decade. While President Daniel Provenzano's company has benefited from the methodology, many small companies avoid quality control programs unless the companies they supply apply pressure. Created by ...

  • Managing Variability.  // ABA Bank Marketing;Apr2007, Vol. 39 Issue 3, p26 

    The article explains the concept of the Six Sigma Quality. It cites the objectives of the Six Sigma methodology and illustrates how it contributes to customer satisfaction by helping meet customer expectations and by controlling process variation. It also describes the effects of process...

  • Solving the Problem of End Float with the Application of Six Sigma Tools: A Case Study. Sonigra, S. S.; Qureshi, M. N. // IUP Journal of Mechanical Engineering;May2012, Vol. 5 Issue 2, p7 

    The primary purpose of this case study is to underscore how a leading manufacturer of connecting rod with its continuous improvement initiative is utilizing six sigma capabilities to solve the technical problem. The study specifically examines one of the shop floor's chronic quality issues to...

  • Promoting Customer Satisfactions by Applying Six Sigma: An Example from the Automobile Industry. Chen, S. C.; Chen, K. S.; Hsia, T. C. // Quality Management Journal;2005, Vol. 12 Issue 4, p21 

    Presently the automobile industry in Taiwan is in the product maturity stage. The market is saturated while the market scale has remained unchanged. A set of effective quality control performance and improvement models needs to be established. By initiating a mechanism of low cost and high...

  • ASQ Debuts Quarterly Quality Perception Index.  // Quality Progress;Apr2005, Vol. 38 Issue 4, p14 

    The article presents information about American Society for Quality (ASQ). ASQ is debuting a quarterly index of customer perceptions of quality after analyzing 10 years of data derived from the American Customer Satisfaction Index. The ASQ Quality Index measures more than 200 corporations in 41...

  • Six Sigma and the future of quality. Morgan, John; Brennig-Jones, Martyin // Management Services;Summer2006, Vol. 50 Issue 2, p46 

    This article focuses on Six Sigma and demonstrates its link with the Excellence Model. By genuinely understanding the customers' requirements and developing efficient and effective processes, the results are outstanding. Almost certainly, it will demand and create a change in culture especially...


Read the Article


Sign out of this library

Other Topics