TITLE

Ongoing Evaluation and Access

AUTHOR(S)
Emery, Jill; Stone, Graham
PUB. DATE
February 2013
SOURCE
Library Technology Reports;Feb/Mar2013, Vol. 49 Issue 2, p26
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Many resources take a year before they become embedded into the curriculum or research process, and user feedback may not be positive from the onset of provision. Chapter 5 of Library Technology Reports (vol. 49, no. 2) "Techniques for Electronic Resource Management" asserts that the best evaluation of a product or service happens within a three- to five-year time frame. It recommends tracking downtime and availability by saving e-mail alerts and messages from the producer about scheduled downtime and maintenance and tallying them annually. It also suggests keeping a file on each resource provider that includes all pertinent correspondence, along with notifications of routine maintenance and specific troubleshooting of problems that have arisen.
ACCESSION #
86442318

 

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