TITLE

Interactive Voice Response

AUTHOR(S)
Klie, Leonard
PUB. DATE
March 2012
SOURCE
EventDV;Mar2012, Vol. 2012 Issue 3, p22
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers information on the 2012 Customer Relationship Management (CRM) Service Awards in the interactive voice category. It provides an overview on the condition of the category's market. It notes that the leaders in the category include Genesys Telecommunications Laboratories Inc., Voxeo Corp., and Microsoft/Tellme, but the winner is Cisco Systems Inc.
ACCESSION #
86111139

 

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