TITLE

Contact Center Infrastructure

AUTHOR(S)
Klie, Leonard
PUB. DATE
March 2012
SOURCE
EventDV;Mar2012, Vol. 2012 Issue 3, p21
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers information on the 2012 Customer Relationship Management (CRM) Service Awards in the contact center infrastructure category. It provides an overview on the condition of the category's market. It notes that the leaders in the category include Avaya Inc., Cisco Systems Inc., and Genesys Telecommunications Laboratories Inc., but the winner is Interactive Intelligence Inc.
ACCESSION #
86111138

 

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