Dan, Hedeşiu; Sorin, Popescu; Andreea, Petruş
November 2012
Quality - Access to Success;2012 Supplement, p161
Academic Journal
In this paper authors propose a generic structure for quality costs in a lifecycle approach, where the quality costs are defined in relation with stakeholders' requirements, on two dimensions: quality costs as investments for assuring the compliance with the requirements and quality costs as losses resulted from unconformities to requirements. In order to identify quality costs it was necessary to be identified which are the requirements of stakeholders. In a previous work, authors have analyzed the requirements of customers in a lifecycle approach, but the literature does not emphasize bracken down of each stakeholder requirements on every stage of product lifecycle. To overcome this, in a firsth phase, generic requirements were identified from the international quality management standards ISO 9001:2008, ISO TS 16949: 2009, and ISO/IEC 15288:2008, in a processual approach. In a second phase, quality costs from literature were identified and correlated to the processes form the mentioned standards. In order to complete the processual approach on quality costs, authors have proposed costs additions (for processes as delivery, set-up, maintenance, recycling, etc.) in conformity to the concept of lifecycle costing. In the last phase was developed a focus group with six specialists in quality engineering and management with the purpose to define, refine and structure the generic classes of quality costs (on the two dimensions) correlated to the generic classes of requirements, for each stage of the product lifecycle. The particularity of the generic structure for quality costs comes from the fact that the defined generic classes of requirements and the afferent generic classes of quality costs take into account all stakeholders and all tangible and intangible components of a product, in every stage of its lifecycle. The proposed structure has a major potential to be developed in an instrument for identifying and estimate quality costs.


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