TITLE

MYSTERY SHOPPER

PUB. DATE
November 2012
SOURCE
Travel Weekly (UK);11/1/2012, Issue 2141, p32
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article evaluates various travel agencies in England such as Thomson in Bristol, Travelbag Ltd. in Solihull, and Knowle Travel in Bristol. It notes the good customer service offered at Thomson, as well as the knowledgeability of the travel agent at Travelbag. Furthermore, the author scores Knowle Travel 57 percent for its impersonal service and lack of customer rapport.
ACCESSION #
83471183

 

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