TITLE

Car hire group is driving our readers mad

PUB. DATE
October 2012
SOURCE
Mail on Sunday;10/28/2012, p89
SOURCE TYPE
Newspaper
DOC. TYPE
Article
ABSTRACT
G. C. writes: I have a property in Spain and regularly hire cars at Murcia Airport. Recently, I booked a Ford Focus from Goldcar. On arrival, I queued for one and a half hours, was offered a VW Polo instead and found that 40 euros was added to the bill for some obscure insurance. I told them to remove this and Goldcar claimed I would not be insured for any damage, even though my booking agreement said I would. I was told to sign a tiny box on a screen, which I believed to be for fuel, but turned out to be revised terms and conditions.
ACCESSION #
82838225

 

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