TITLE

ANALYSIS: Satisfaction comes in smaller packages

PUB. DATE
June 2011
SOURCE
Engineer (Online Edition);6/6/2011, p17
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on the significance of smaller lenders to brokers and the mortgage industry in Great Britain. It suggests mortgage brokers to consider smaller lenders as an alternative offering a service that cannot be provided by bigger lenders. It notes that smaller lenders have the capability to lessen the frustrations of the brokers through human touch-based service. It recommends brokers to make use of smaller lenders to achieve customer satisfaction.
ACCESSION #
79577685

 

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