TITLE

THE ROLE OF COURTESY IS KEY IN PROFESSIONAL CUSTOMER SERVICE

AUTHOR(S)
Lim, Evelyn
PUB. DATE
July 2010
SOURCE
Consortium Journal of Hospitality & Tourism;2010, Vol. 15 Issue 1, p91
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
To survive in the service or hospitality industry, one lives and dies by customer service and satisfaction. Customer service is essential to ensuring customer satisfaction. And at the heart of providing professional and exceptional service is courtesy. In this regard, courtesy can be the same as exercising civility and good etiquette. But whatever the term, there are three fundamentals that can make or break an exchange between the service provider and customer. These three things are: communication, grooming, and judgment.
ACCESSION #
79299613

 

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