E-mail Exposes the Literacy Gap

Donovan, Mary Anne
November 2002
Workforce (10928332);Nov2002, Vol. 81 Issue 12, p15
Focuses on the lack of skills of employees in the U.S. in writing email. Estimated financial loss of businesses due to the problem, according to the U.S. Department of Labor; Plans of several companies to remedy the problem; Suggestions from Marilynn Butler, director of the Graduate Human Resource Development Program at Saint John Fisher College in Rochester.


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