No Defined Direction on the Patient Experience Journey

Zeis, Michael
August 2012
HealthLeaders Magazine;Aug2012, p22
The article focuses on the key elements in providing positive patient experiences. The 2012 HealthLeaders Media "Patient Experience Survey" is presented wherein 84 percent has patient experience in their top three priorities. Investments in the measure are discussed such as additional time and resources in the form of training and staff-awareness activities. The tracking of both clinical and service qualities being tied to compensation is analyzed wherein incentive schemes are being offered.


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