TITLE

TRYING TO WIN OVER PATIENTS

AUTHOR(S)
Cantlupe, Joe
PUB. DATE
August 2012
SOURCE
HealthLeaders Magazine;Aug2012, p10
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on measures by hospitals to improve patient satisfaction. The hospital value-based purchasing program is presented wherein it plans to pay bonuses to hospitals scoring above average on certain quality measures. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is discussed as being part of the patient satisfaction scores. Explored are the initiatives by hospitals such as the Stony Brook and New York University Medical Center. INSET: Appreciating the Patient.
ACCESSION #
78347156

 

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