Cantlupe, Joe
August 2012
HealthLeaders Magazine;Aug2012, p10
The article focuses on measures by hospitals to improve patient satisfaction. The hospital value-based purchasing program is presented wherein it plans to pay bonuses to hospitals scoring above average on certain quality measures. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is discussed as being part of the patient satisfaction scores. Explored are the initiatives by hospitals such as the Stony Brook and New York University Medical Center. INSET: Appreciating the Patient.


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