Initiating Employee Assistance Program (EAP) for a Corporate: An Experiential Learning

Nair, Priya; Xavier, Mario
April 2012
IUP Journal of Organizational Behavior;Apr2012, Vol. 11 Issue 2, p67
Academic Journal
Employee counseling at workplace is gaining prominence and has become the need of the hour. Competition for survival, performance for excellence and complexities of work design have contributed to enormous work-life stress among employees leading to depression and anxiety. Mentoring, Coaching, Counseling and Employee Assistance Program (EAP) are initiatives to facilitate employee wellbeing. Counseling is no longer confined to clinical or educational setup. Few organizations recognize the significance of counseling and their benefits to the employees. One such organization is the L&T Knowledge City, Vadodara. The 'Employee Assistance Cell' was initiated to create awareness about mental health and to provide interventions to cope with stressful situations at work. Over 300 employees participated at the launch of the program. Data was generated through a short semistructured questionnaire comprising 13 items on a 3-point scale to assess the employees' attitude towards counseling, mentoring and coaching. The results indicated that counseling could help employees to deal with problems at work, personal, interpersonal and family issues; they are not a waste of time and money; counseling services should be introduced in every organization since it is as important as any other facility provided for any employee in an organization. The results thus indicated that respondents were positively-oriented towards the concept, need, relevance and use of counseling. The results further indicated that there were work-related concerns such as interpersonal relations, job design, work pressure and managing their emotions which reiterated the need for counseling services.


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