The Pursuit of QUALITY

Geoghegan, Bill
July 2012
Hospitality Upgrade;Summer2012, p44
Trade Publication
The article offers the author's insights on the concept of quality in hospitality industry. The author states that determining the quality target of an establishment in the hospitality industry starts with decisions through management. The author also considers understanding and exceeding the expectations of customers as the most reliable means of ensuring great referrals and guests.


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