TITLE

The Pursuit of QUALITY

AUTHOR(S)
Geoghegan, Bill
PUB. DATE
July 2012
SOURCE
Hospitality Upgrade;Summer2012, p44
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers the author's insights on the concept of quality in hospitality industry. The author states that determining the quality target of an establishment in the hospitality industry starts with decisions through management. The author also considers understanding and exceeding the expectations of customers as the most reliable means of ensuring great referrals and guests.
ACCESSION #
77937230

 

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