Peters, Bill
July 2003
Hospitality Upgrade;Summer2003, p176
Trade Publication
The article discusses the author's views on the rapidly changing technology affecting the future of the hospitality industry. He reveals that the Internet has become the distribution channel and discount house which controls the revenue performance of all hotels. The author suggests that the hospitality industry should do away with manual connections and connect to the Internet reservation providers and global distribution systems (GDS).


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