Fitzpatrick, Bill
July 2003
Hospitality Upgrade;Summer2003, p162
Trade Publication
The article discusses the author's views on the benefits of in-restaurant ordering phone system. He muses on the edge of technology driven solutions that would replace problematic restaurant servers, cut operating expenses, and save on labor costs. However, the author thinks that technological solutions replacing people might alienate and drive away customers who enjoy good personal customer service.


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