TITLE

IN RESTAURANT ORDERING: SINGLE SERVERS BEAT TWISTED PAIRS

AUTHOR(S)
Fitzpatrick, Bill
PUB. DATE
July 2003
SOURCE
Hospitality Upgrade;Summer2003, p162
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the author's views on the benefits of in-restaurant ordering phone system. He muses on the edge of technology driven solutions that would replace problematic restaurant servers, cut operating expenses, and save on labor costs. However, the author thinks that technological solutions replacing people might alienate and drive away customers who enjoy good personal customer service.
ACCESSION #
77650289

 

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