Phillips, Dan
April 2003
Hospitality Upgrade;Spring2003, p32
Trade Publication
The article looks at the implication of fewer and fewer billable phone calls made by hotel guests on its call accounting system. According to Ron Tarro of SDD Inc., the decline of phone calls made by hotel guests is because of its cost. It notes that the declining calls made by hotel guests entails that the charging of hotels of traditional calling fees in their call accounting systems are finding the telephone department as a cost center instead of a profit center.


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