Fatores discriminantes no grau de satisfação de estudantes de Administração

Quevedo-Silva, Filipe; de Oliveira Lima-Filho, Dario
January 2012
Revista de Economia e Administração;jan-mar2012, Vol. 11 Issue 1, p28
Academic Journal
The goal of this paper was to analyze the determinants of the satisfaction of Business Administration students in Campo Grande-MS with the course they take. A quantitative-descriptive cross sectional study was performed, involving 281 undergraduate students. The study was undertaken with a 95% level of reliability and an error rate of 5.6%. The students were polled in the second halfof 2008 with the use of a structured questionnaire. A logistic regression model was employed. Satisfaction was the dependent variable and six different aspects of the course were measured as independent variables: infrastructure, instructors, course structure, classmates, coordination and monthly tuition. The adjusted model indicates that only two of those variables are significantly correlated with satisfaction: instructors and course structure. The odds ratios make it possible to detect that the quality of instructors is the main factor in determining student satisfaction.


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