TITLE

Benutzersupport via Chat: Ein Praxis- und Erfahrungsbericht der HeBIS-Verbundzentrale

AUTHOR(S)
Albrecht, Rita
PUB. DATE
May 2012
SOURCE
Bibliotheksdienst;2012, Vol. 46 Issue 5, p416
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses a field report on providing support to users of the library system in Hesse, Germany, on online chat. The goal was to make the database and search engine more user-friendly and to meet the users´ demand for a search tool like Google. Other topics mentioned include statistics on how library users use new media, the role of QuestionPoint Widgets, and how libraries can use social media networks.
ACCESSION #
77368018

 

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