TITLE

Applying benchmarking: an organizational learning perspective

AUTHOR(S)
Ellis, Shmuel; Elnathan, Dan; Raz, Tzvi
PUB. DATE
September 2002
SOURCE
Human Systems Management;2002, Vol. 21 Issue 3, p183
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
We report the results of a field study that examined the application of benchmarking and the nature of its relationship to organizational learning practices. The study addresses two issues: the relationship between familiarity with the concept of benchmarking and the application of the elements of the benchmarking methodology (which are also, for the most part, organizational leaming mechanisms), and the relationship between the prevalence of applying these elements and organizational characteristics. The main findings indicate that for the most part managers associate benchmarking with competition, and that most of its elements are applied intuitively, and not as part of a structured methodology.
ACCESSION #
7714549

 

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