TITLE

E-counselling at the University of Johannesburg: A Pilot Programme Case Study

AUTHOR(S)
Errera, J.; Roestenburg, W.; Rensleigh, C.
PUB. DATE
April 2012
SOURCE
International Review of Social Sciences & Humanities;2012, Vol. 3 Issue 1, p24
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
With the advent of the Internet and related Web resources and the integration thereof into our everyday life has made it impossible for social work practitioners to ignore the possibilities and challenges that would develop within practice conditions. Practitioners more and more realise that changes due to technological advancement will continue to have a substantial impact on the human services, since information is the key resource used in service delivery. This article reports on some of the results of a PhD study which aimed to design, develop and test an online counselling programme within a naturalised setting via Psychological Services and Career Development (PsyCaD) at the University of Johannesburg. A developmental case study research design, including both exploratory and applied dimensions, was employed and the pilot intervention that ensued was coined the LATS WELL-BeING counselling programme. It encompassed a four session asynchronous e-mail based service and information regarding the experiences of both clients and practitioners were recorded via direct questionnaires and online surveys. The study enabled the researcher to gather information about the application of the online counselling programme and the interaction between the e-counsellors and actual clients within a naturalised setting.
ACCESSION #
76348141

 

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