Lenders should pay extra if they slip up on service standards

Melling, Brian
May 2012
Mortgage Strategy;5/21/2012, p018
Trade Publication
The article discusses the need for mortgage lenders to pay brokers extra if they fail to meet service standards. Information is presented on the case of Coventry Building Society wherein an application has been allocated to the wrong system. The requirement from lenders for brokers to adhere to strict time limits is also cited.


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