Sprint's Lauer Stresses Quality Customers

McCall, Margo
October 2002
Wireless Week;10/21/2002, Vol. 8 Issue 38, p4
Trade Publication
Reports on the changes promised by Len Lauer, president of Sprint PCS, to restore credibility in the company after a disastrous second quarter in 2002. Result of the Clear Pay program; Projection on churn by 2003; Reasons for the customer loss; Average amount of revenue per user.


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