Driving Quality Improvement Through Audits

Barnes, Nancy Dupre; Barnes, Nicholas R.
January 2012
Information Management Journal;Jan/Feb2012, Vol. 46 Issue 1, p40
The article focuses on audits as an evaluative potential and their role in quality improvement. An audit is a complex activity done in non-profit, profit and government settings. The author stated that an audit by the U.S. Internal Revenue Service (IRS) is not liked by U.S. taxpayers. But records and information management (RIM) practitioners use it for quality. The concept of audit began with Industrial Revolution. They can be internal or external. Internal audits are related to specific organizational functions whereas external audits are conducted outside the organization.


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