TITLE

INTERNET BANKING: CONTENT ANALYSIS OF SELECTED INDIAN PUBLIC AND PRIVATE SECTOR BANKS' ONLINE PORTALS

AUTHOR(S)
Singh, Tejinderpal; Kaur, Manpreet
PUB. DATE
April 2012
SOURCE
Journal of Internet Banking & Commerce;Apr2012, Vol. 17 Issue 1, Special section p1
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Advancement in technology has played an important role in the distribution strategy of commercial banks. Banks distribute their products and services not only through a sole channel but instead through a variety of channels such as internet banking, automated teller machines, mobile banking, phone banking, TV baking etc. Internet banking has attracted the considerable amount of interest of researchers in the recent times. Previously research studies had concentrated on the perception about online service quality, adoption of internet banking, impact of information technology in banking, etc. based on customers' opinion. However, on the other side, in depth analysis of bank's online portal without approaching the customers may also provide meaningful insight about the online portals especially when compared with other banks' online portals. The present study aims to compare the pre-login and after login features of selected banks' online portals. For study purpose, two leading banks, one each from public and private sector were selected. A content analysis technique was used to study the listed features of selected websites. Study found that selected banks' online portals differ on various features such as accounts information, fund transfer, online requests and general information. In the end, study suggested to include the good feature of other online portal which would help them to make their sites more secure, informative and user friendly.
ACCESSION #
75499990

 

Related Articles

  • On Next-Generation ATM Menu, Cash Will Just Be an Appetizer. BREITKOPF, DAVID // American Banker;12/6/2000, Vol. 165 Issue 233, p1 

    Reports on technological advances that automated teller machine (ATM) manufacturers and deployers plan to incorporate into their machines. Internet connectivity; Capabilities of existing ATM; Trend among some companies to explore ways to make ATM more like vending machines; Full-motion advertising.

  • INTERNET BANKING: DOES IT REALLY IMPACTS BANK'S OPERATING PERFORMANCE. Bhalla, Rajni // Indian Journal of Commerce & Management Studies;Jul2013, Vol. 4 Issue 3, p86 

    The development of the electronic banking industry can be discovered to the early 1970s. Information technology has introduced new ways of providing banking services to the customers, such as ATMs and Internet banking. The concept and scope of e-banking is at nascent stage. But still Internet...

  • ATM LOCATORS: YOUR LEAD-IN TO FULL MOBILE. Garrity, Jim // ABA Bank Marketing;May2010, Vol. 42 Issue 4, p12 

    The article discusses the application and benefits of automated teller machine (ATM) locators in the banking sector. These smart phone applications enables customers to conveniently find the surcharge-free, linked ATM networks that the local banks belong to, as well as helping banks in terms of...

  • Banking's Digital Arms Race. MOWRY, MATTHEW J. // Business NH Magazine;Jan2015, Vol. 32 Issue 1, p18 

    The article discusses the digitization of the banking services to meet the increasing demand of customers and to facilitate them with online banking services and building new technologies to gather and analyze data on how customers interact with their money and use it to develop new...

  • E-Banking Sector.  // Economic Review (05318955);Apr2004, Vol. 35 Issue 4, p11 

    Reports on the performance of the electronic banking sector in Pakistan as of April 2004. Reintroduction of the credit cards to the mass market in the middle of 1990; Introduction of Automated Teller Machines (ATM) facility by year-end; Increase in the number of (ATM) card holders and cash...

  • Tailoring Consumer Solutions with New ATM. Adams, John // Bank Technology News;Nov2003, Vol. 16 Issue 11, p39 

    Focuses on the branch automation in Eastern Bank through innovations in the automated teller machine technology and offerings ranging from Internet access to personalized marketing. Installation of an Opteva lobby cash dispenser; Advantage in using the innovated ATM technology; Features of the...

  • NEWS briefs.  // ATM & Debit News;8/6/2009, Vol. 10 Issue 36, p1 

    The article offers world news briefs related to automated teller machine (ATM) and debit cards sector. It reports on the financial performance of Houston-based Cardtronics in the second quarter of 2009 ending June 30 showing a net income of 2.6 million dollar compared to a net loss of 3.6...

  • Usage Patterns of Electronic Banking Services by Urban Educated Customers: Glimpses from India. Joshua, A. J.; Koshy, Moli P. // Journal of Internet Banking & Commerce;Apr2011, Vol. 16 Issue 1, Special Section p1 

    The major banks in India are increasingly providing services through electronic channels such as ATMs, internet banking, tele banking and mobile banking. The paper is an attempt to examine the various usage patterns by customers of these technologyenabled services provided. A survey research is...

  • Tellers Become Guides and Storytellers in High-Tech Branches. Wisniewski, Mary // American Banker;4/ 2/2014, Vol. 179 Issue 50, p12 

    The article focuses on how assisted self-service procedures at banks will impact the daily work of bank tellers. Topics include how automated services will change bank service offerings, how the design of banks can impact banking business at branches, and the decrease in usage of bank branches...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics