TITLE

Making Sense of the Hosted Contact Center Infrastructure Market

AUTHOR(S)
Fluss, Donna
PUB. DATE
May 2012
SOURCE
CRM Magazine;May2012, Vol. 16 Issue 5, p54
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the growing cloud-based or hosted contact center infrastructure industry. It states that the market is complexly growing and confusing for many contact center solutions and applications in the industry have same functions. It includes guide outlines of available hosted contact centers including the Hosted Collaboration Solution from Cisco Systems Inc., the Convergys Customer Interaction from Convergys Corp., and the business unit of VoltDelta OnDemand Solutions.
ACCESSION #
75497599

 

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