Making Sense of the Hosted Contact Center Infrastructure Market

Fluss, Donna
May 2012
CRM Magazine;May2012, Vol. 16 Issue 5, p54
Trade Publication
The article focuses on the growing cloud-based or hosted contact center infrastructure industry. It states that the market is complexly growing and confusing for many contact center solutions and applications in the industry have same functions. It includes guide outlines of available hosted contact centers including the Hosted Collaboration Solution from Cisco Systems Inc., the Convergys Customer Interaction from Convergys Corp., and the business unit of VoltDelta OnDemand Solutions.


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