TITLE

Natural Language Understanding Grows Up

AUTHOR(S)
Masterson, Michele
PUB. DATE
May 2012
SOURCE
CRM Magazine;May2012, Vol. 16 Issue 5, p44
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers information related to natural language understanding (NLU). It states that NLU is defined as the ability of users to interact with any system or device in a conversational way without being constricted by responses. It mentions that SpeakFreely, the core technology for understanding natural responses to open questions, is used in the Nuance Call Steering Portal (NCSP), which is a web-based portal for creating, deploying, and optimizing NLU call steering solutions.
ACCESSION #
75497595

 

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